Terms and Conditions

This document was drafted in Romanian. This English version is a translation provided for convenience; in case of any discrepancy, the Romanian version prevails.

⚠ Work in progress. This text is a draft under legal review. Until it is validated by a lawyer, it is for information only. (This note will be removed when the validated version is published.)

Version 1.37 - draft of September 27, 2026

In short, so you know where you are: this page is the contract between you and us. When you place an order on webid.ro, you accept the terms below - we don't sign anything else separately. That's exactly why we wrote them in plain language, not courtroom language: it's important that you know exactly what you're buying, what you get and what we owe each other.

1. Who we are

The WebID services are provided by FAMILIA TASE SRL, with its registered office at Str. Erou Chivu Dumitru nr. 27, VILA 2, Voluntari, Ilfov County, 077190, Romania, registered with the Trade Register under No. J40/12194/2019, CUI (tax ID) RO41641665 (hereinafter "WebID", "we").

WebID is the brand; FAMILIA TASE SRL is the company. The legal name appears on invoices and in any official document.

Contact: contact@webid.ro · +40 770 618 344

2. A few definitions

To avoid repeating long wording:

The website - the business website we build for you, together with its admin panel.
The modules (or add-ons) - the optional features added to the website: Bookings, SMS Confirmations, Review Generator, the Google module, Blogging Plus, Payments, Multilingual, SEO Management, Voice Assistant and any others that come along.
The order - your firm request to buy the website or a module, placed on webid.ro or agreed with us in writing (including by email).
The content deposit - the small amount, shown before payment, that you pay in the public flow so that we generate your complete website from your materials (details in §5).
The contract - these Terms and Conditions, together with your order and the accepted annexes (including the DPA, where it applies).

3. Who we serve

WebID services are aimed exclusively at businesses: companies, sole traders (PFA), liberal professions - "professionals" within the meaning of the Romanian Civil Code. The contract is a relationship between two businesses (B2B), and when you order we ask for your tax identification code (CUI/CIF) - without it we cannot issue the invoice and cannot accept the order.

We do not sell to natural persons contracting outside any professional activity (consumers). If you nevertheless place an order as a natural person, we cancel it and refund everything you paid in full; if you need a website for an activity you haven't registered yet, write to us and we'll tell you what's possible.

4. How the contract is concluded

See before you buy. Our standard flow: you give us the starting details, we show you for free how your website would look, and if you want the complete version, you pay the content deposit. Only then do you decide whether to buy.
The order. The contract is concluded when you place the order and receive our confirmation (on screen or by email). The order states what you are buying and what it costs.
Acceptance of the terms. When you order, we ask you to confirm that you have read and accept these Terms. With every order we also ask you separately, through a distinct, non-pre-checked checkbox, to accept the DPA - the annex on data protection, which applies from the first day you activate a module that processes your clients' data. Both documents are available to you before the checkbox and remain public permanently.
Proof. We keep proof of acceptance: who accepted, when and which version of the documents. With any later change to the terms, we know exactly which version you accepted (see §17). If you ordered from the English version of the website, the proof keeps, in addition to the Romanian version you accepted, the English version we showed you.

5. Prices, deposit and payment

The price of the website and the modules is the one shown on the pricing page at the time of the order, or the one in the offer we sent you directly, if you have one. The price agreed in the order - expressed in euros - does not change along the way.
Currency, exchange rate and VAT. Prices are expressed in euros and are net; VAT is added at the legal rate in force on the invoice date. We invoice and collect in lei: the amount in lei is calculated at the reference exchange rate of the BNR (National Bank of Romania), and the rate used appears on the invoice. The exact amount payable is shown to you before payment, when you complete the order.
For subscriptions, the price in euros remains the one in your order, but the equivalent in lei is recalculated at every billing cycle, at the BNR rate at the time of invoicing. The amount in lei may therefore vary slightly from one term to another without your price in euros having changed - and the exchange rate variation is not a price change within the meaning of §10, "Changing the price of a subscription".
The content deposit. In the public flow on the website, the path starts with a deposit shown clearly before payment: it pays for processing your answers and materials and generating the website proposal. The deposit is not an extra cost: it is deducted in full from the website price if you buy. Two periods run from its payment, also shown at the time of payment:

Changing your mind. If you decide not to buy - for whatever reason - you write to us at contact@webid.ro at any time within the next 14 days and we refund the deposit in full, within 14 days of your request at most. This right exists as long as you haven't bought the website: when you pay for the website, the deposit has already been deducted from the price and can no longer be claimed back. The refund ends the path: once it's refunded, we delete the information processed for you (answers, materials, the proposal) and return to the situation before the deposit - if you come back, you start from the beginning, with a new deposit.
Using it. You have 45 days from the deposit to send us your answers and materials; from the day you see the website proposal, the clock starts again: 45 days to decide, during which the proposal waits for you and the deposit is deducted from the price. If the period passes without a purchase, the proposal is deleted and the deposit is considered used up by the work already done; if you come back, the process starts again with a new deposit - but it goes faster: we keep your answers and materials for 12 months (the details are in the Privacy Notice). We write to you before any of the periods runs out.

If you have paid for the website, we deliver it from what we have - whatever path led you to payment. We don't wait for additional materials: the website is built from your answers and from the sources you pointed us to (your Google profile, your old website, your social networks), and whatever is missing you fill in yourself, from the admin panel, or through the rounds of corrections included before publication (§7, "Content written by us"). What can delay delivery is only what depends on you: the domain and, if you host elsewhere, the access (§6, "What we need from you"). If we don't receive them, the project waits: we remind you by email, then we archive it and resume it whenever you ask, at no new cost, as long as it's the same business - a paid website does not expire. We keep the materials for 12 months from your last interaction (see the Privacy Notice); if you come back later, you give them to us again, also at no cost. The amount paid remains your website's and is not refunded on the grounds that delivery was left waiting on you.
Referrals. If you recommend us to someone, you give them your code. The person referred buys the website at the referral price shown at /preturi, if they use the code within 14 days of completing the form with their business details; after this interval, the discount expires and does not carry over. The code is valid for 3 months from issue and can be used by any number of people. You, as the referrer, receive when they pay: one extra month of maintenance, if you have an active subscription, or a credit of the same value, valid for 12 months, applicable to anything you buy from us. (The 14 days are a validity limit on a commercial benefit - they have nothing to do with the 14 days in §5, "The content deposit", which are your right to get your deposit back.)
Invoicing. We issue an invoice for every payment, using the billing details you give us. You are responsible for their being correct.
Subscriptions are paid in advance, for the term you choose: at least 3 months, or 6, 12 or 24 months, with the discounts shown. There is no monthly payment - the "per month" price on the pages is the unit in which we compare the modules, not a payment frequency. Non-payment when due may lead to suspension of the module, after a notice and a grace period of 15 days (see §10, "Non-payment").

6. Delivery of the website

The timeframe. You see your generated website within a few hours of us receiving the materials. Once you approve it, publication on your domain happens usually the same day, within 48 hours at the latest. The 48-hour limit exists for the part we don't control: DNS propagation of a newly configured domain.
What we need from you: the materials about your business (identification details, texts, images, or at least the sources from which we can put them together), a domain (or your agreement for us to register one for you) and, if the hosting is not with us, the technical access described in §9.
Approval. The website is considered delivered when it is published on the agreed domain. Content corrections are made in accordance with §7.

7. Your materials and the content written by us

Your materials. The texts, images and information you give us - directly or by pointing us to where to take them from (your website, your public profiles, the platforms where you have an account) - remain yours. You grant us the right to use, reproduce and adapt them strictly for building and maintaining your website - including through the automated (AI) tools we use for generation.
Your warranty. You warrant that you have the right to use the materials you give us or point us to (that they don't infringe anyone's copyright or other rights - be especially careful with photographs taken by third parties or taken from image banks) and that the information about your business is true. If a third party makes a claim against us because of your materials, you are liable for the resulting damage.
Content written by us. Where we write the website's texts, you check and approve them: you know whether they are true about your business. You tell us what isn't correct or doesn't sound like you, and we correct it: two rounds of corrections before publication are included. After publication, you can edit the texts yourself at any time, from the admin panel; changes made by us are paid, at the price shown at /preturi. The materials you gave us remain available for such changes for 45 days from publication; after that, we work only from the website content (see the Privacy Notice).
Responsibility for the published content. The website is yours and speaks on behalf of your business. You remain responsible for the published content complying with the legislation that applies to you (advertising, displayed prices, mandatory statements for your profession, etc.); we are responsible for the technical compliance of the platform.

8. What is yours and what remains ours

Yours: the website content (texts, images, the structure of your pages) - both what you brought and what we wrote for you - becomes yours upon full payment for the website. The domain is registered in your name. Your data and your clients' data are yours.
Ours: the software platform (the CMS, the admin panel, the modules, the code that makes the website work) remains our property. You receive a non-exclusive, non-transferable license to use it for your website, for as long as our contractual relationship exists - and for the static part of the website (the published pages), permanently: the published pages are files that remain yours and work without us.
What you may not do: resell, sublicense or copy the platform or modules from it for other websites or third parties. One website = one license.
Templates are not exclusive. Your website is built on a template from our library, which other clients use too - including, possibly, clients in the same line of business or the same city. We do not reserve a template for a single company and we do not promise exclusivity of look, structure or interface elements. Two websites made by us may therefore resemble each other.

What remains yours, unchanged: the content - the texts, images, services, prices, your business details - is yours and is written for you (§8, "Yours"). The non-exclusivity concerns the form, not what is written in it: we do not reuse your content on anyone else's website.

The domain, if we give it to you for free. When the offer includes a free domain, it is granted conditionally: you have a maintenance subscription and hosting with us for at least 3 months from delivery. You are the registrant from the start - the domain is yours from day one, whatever happens between us (§8, "Yours").

If the subscription ends after the 3 months: the domain remains yours; paying for the renewal passes to you, from the domain's next due date. We tell you the date at least 30 days in advance.
If it ends before 3 months: the domain still remains yours, but we invoice you its registration cost, at the displayed rate - the free domain was tied to the minimum period.
We never block or withhold a domain as a means of pressure: you receive the transfer authorization on request, even if you have unpaid invoices. For those we have other remedies, not your domain.

Portfolio. We reserve the right to mention your website in our portfolio ("made by WebID"), with a link. If you don't want this, write to us and we'll remove it.

9. Hosting and backups

You choose where the website lives. We can host it, for the maintenance-with-hosting subscription shown at /preturi, or you host it wherever you want.
If we host it: we take care of the server running, periodic backups, platform updates and publishing your changes. We carry out work on the website with our administrative access, without asking for your passwords: either at your request (a written message - email or from the admin panel - is enough and is recorded as the basis for the work), or when technically necessary (security, updates, fixing a fault). In both cases, we tell you what we did.
If you host elsewhere: you give us the technical access needed to install the website and set up the backups. Your provider is responsible for the operation and security of your server; we are responsible for what we installed.
Restore points. The admin panel keeps versions of the content at every save - you can go back at any time to an earlier version of your pages. It's a safety net for content, not a substitute for server backups.

10. Modules and subscriptions - the common rules

Activation. Modules are activated when you order or later, from the admin panel or through a message to us. The price of each one is at /preturi.
Included quotas. Some modules include a monthly quota (for example, a number of text messages or voice conversations). What you don't use may be carried over, and beyond the quota you can buy top-ups or the overage rate applies - all shown at /preturi. The general rule: we don't block critical services without telling you - you receive an alert before the quota runs out.
Volume and retention limits (the Bookings module). The subscription includes 10,000 client records and 50,000 stored bookings - ten times what a very active business produces in five years, so you won't reach them through ordinary work. Beyond these thresholds, an additional rate applies, shown at /preturi.

How long we keep data: you set the period, counted from each client's last interaction - we don't impose it on you. The law requires you not to keep data longer than you need it, and you judge that need, as controller.
What happens at the end of your period. If you choose a period, once it is reached we automatically anonymize the records that have exceeded it, with 30 days' notice - first you see them, with names, in the monthly report and in the admin panel; then the name, contact details and notes are cleared, while the bookings stay in the history, so you don't lose your reports. A client who returns in the meantime is not affected. If you don't choose any period, we don't anonymize anything - the data stays until you decide.
Complete deletion of records remains yours. It is irreversible, so we never do it automatically: every month we show you which records have exceeded the period, with names, contact details and the services used, and you confirm the deletion, from the admin panel. Beforehand, you can download an archive of your clients and bookings. What you delete also disappears from the reports: the revenue for those periods decreases by the deleted bookings - anonymization at the end of the period keeps the figures, complete deletion loses them. The downloaded archive remains a file containing personal data, and your obligations as controller go with it: the period keeps running on your computer too, the security of the file is up to you, and a deletion request from a client also covers that copy.
Reports and statistics cover the last 5 years, and 5 years is also how long we keep the figures: bookings and requests older than 5 years are deleted automatically, monthly, with 30 days' notice - you see them in the monthly report and in the admin panel and can export them beforehand. This is a rule of the service, not of your data: client records are not affected by it; they follow only the period you chose.

Minimum duration and term. All subscriptions are paid for a term of at least 3 months, from activation - at every payment, not just the first. At the end of the term, the subscription renews for the same term, at the same discount, unless you change it or cancel before renewal (see "Renewal and cancellation", below). (The reason is practical, not commercial: under three months, most modules have nothing to show - a business profile doesn't rise in a month, and the data the result relies on builds up over time.)
What maintenance includes. The maintenance subscription covers: updates to the platform your website runs on; small fixes and changes, requested by email (§11, "Support"); Romanian diacritics added automatically to the texts you write in the admin panel; and automatic availability monitoring of the website, every few minutes, day and night. As for monitoring: if the website doesn't respond, we notify you by email - after about 10 minutes if it's hosted elsewhere, with what we can see from the outside, and after about 15 minutes if we host it, in which case we also write to you when it's working again; we also notify you when the security certificate is about to expire, or if the domain appears to have expired. We don't promise a time to fix, and if the website is hosted elsewhere, getting it back up is up to your provider - we tell you what we saw and what you need to check. What maintenance includes may expand over time; the current list is at /preturi.
Maintenance, while you have active subscriptions. The website alone requires no subscription, and neither do the options paid once (for example, Online payments or Multilingual). But a module with an active subscription also requires the maintenance subscription, for at least the term you paid for the module - if you took a module for 12 months, maintenance is also taken for 12. When you order, the cart aligns the term on its own and adds the difference, at the same discount; when the difference covers a stretch of time between the displayed tiers, the discount on that stretch is proportional to the duration covered, between the neighboring tiers. The reason is simple: a website with active modules is a website we operate, and operating it has a subscription. When the term expires and you don't renew, the modules stop; what happens to the website depends on where it's hosted - see "What remains when you cancel".
Renewal and cancellation. Subscriptions renew from one term to the next; we notify you 7 days before each renewal. Until then you can change the term (from 12 months to 3, or the other way around - the discount follows the new term) or cancel, effective at the end of the period already paid. No penalties and no complicated forms: a message is enough. If you paid in advance for several months and want to stop earlier, the rule in §10, "Refunds", applies. Free trial periods (where they exist) do not turn into paid subscriptions on their own: unless you explicitly choose to continue, they stop.
Changing the price of a subscription. If we change the price in euros, we notify you at least 30 days in advance. The new price applies from the next billing period after that notice period; if it doesn't suit you, you can cancel until then, and until the end of the paid period you stay on the old price. A variation in the amount in lei caused by the BNR exchange rate (§5, "For subscriptions") is not a price change and does not trigger this procedure.
Non-payment. If a subscription invoice remains unpaid, we notify you and give you a grace period of 15 days. Only then do we suspend the module in question. Suspension does not delete the data: when payment resumes, the module restarts with its data.
What remains when you cancel. The website itself does not depend on subscriptions: its technical structure (including the basic search engine optimization) does not degrade if you give up a module or maintenance, and the files remain yours (§16, "What happens to the website and the data"). If you host it elsewhere, canceling stops only the service in question - the website stays online. If we host it, hosting is part of the maintenance subscription: when that stops, publication of the website with us stops too, and we hand it over to you so you can upload it wherever you want.
Technical evolution. The means behind a module change over time: providers, technologies, artificial intelligence models. We may make such changes without notifying you each time, on one condition - what you receive does not decrease. What you buy is the result (the articles written, the bookings managed, the messages sent), not a particular technology behind it. (The exception, and the only one: a change of the company that processes personal data on your behalf is notified - see the DPA.)
Refunds. There is a single rule, for all services:

What is delivered irreversibly is not refunded - the website, the unlocks paid once (for example, Multilingual), the services already fully performed (a delivered translation, a completed setup). Their value stays with you even after you leave.
Subscriptions paid in advance are not refunded if you stop before the end of the term. The discount for paying in advance is the counterpart of two things we receive from you: certainty of the term and payment up front - that's why the amount is earned at payment. You can give up the service at any time, but the payment already made is not returned. The rule applies to any termination before the end of the term, for whatever reason - including if you close your business. (If you don't want to commit for the long term, choose the minimum term of 3 months: no discount, and at each renewal you decide again.)
If we change something that affects you - for example, a sub-processor you objected to, under the conditions in the DPA - you can terminate the affected module, and we don't charge you anything for the remaining period. Amounts already paid follow the rule above.

11. Support

Onboarding: during the first 30 days after delivery you get free support so you can settle in comfortably in the admin panel.
With the maintenance subscription you get email support, usually with a reply within 48 working hours, for small, specific fixes and changes.
Beyond these (extensive changes, new work), we tell you in advance that it's billable work and give you the cost before the work starts. We don't invoice anything "by default".

12. Your obligations

In short, what we expect from you:

To give us true information - about your business, about invoicing, about the materials you upload.
To keep your admin panel password safe and to tell us immediately if you suspect someone else has it.
To use the website and the modules lawfully: no content that breaks the law or infringes others' rights, no spam through the messaging modules, no attempts to get around the platform's technical limits.
If you use modules that process your clients' data, to respect your part of the DPA - in particular your obligations as controller toward your own clients.

If you seriously breach these obligations and don't remedy the breach after we have notified you, we may suspend the services or, in serious cases, terminate the contract (§16).

13. What we don't promise - to be clear

We'd rather have it in black and white, because we say the same thing on our sales pages:

Rankings on Google. We optimize technically and, with dedicated modules, work actively on your visibility - but no one can guarantee rankings in search results, and neither do we.
Commercial results. A good website helps; how many clients you sign also depends on your market, prices and services.
AI-based features (for example, the Voice Assistant, generated texts): they answer from the information on your website and may make mistakes or phrase things imprecisely. That's why all generated content goes through your approval (§7, "Content written by us"), and where we provide an assistant, we configure it to say "I don't know" and hand over to a person, instead of making things up.
Absolute availability. We keep the services running, but the internet has interruptions (maintenance, providers, attacks, force majeure). We fix things as a priority; we cannot promise 100% uptime.

14. Liability

We are liable for direct damage caused by the culpable non-performance of our obligations, up to the amounts you paid us in the last 12 months for the service in connection with which the damage occurred.
We are not liable for indirect damage (lost profits, loss of clientele, loss of data caused by third parties or by force majeure), nor for damage caused by your breach of the obligations in §12.
The limitations above do not apply where the law does not allow limitation (willful misconduct or gross negligence, harm to life or health, mandatory liability).
Force majeure exempts the affected party from liability, in accordance with the Romanian Civil Code, for the duration of the event.

15. Personal data - two different situations

Your data (that of your company and its contact people): we process it as controller, for delivering the services, invoicing and support. Everything is explained in the Privacy Notice.
Your clients' data passing through your website (for example, patients' bookings or phone numbers for text messages): there, you are the controller, and we are the processor operating the infrastructure. The relationship is governed by the Data Processing Agreement (DPA) - an annex to and an integral part of this contract, which you accept through a separate checkbox when you order (§4, "Acceptance of the terms") and which applies from the first day you activate modules that process such data.
Our policy on local storage and cookies is at /legal/cookies.

16. Termination of the contract

One-time services (the website, the modules paid once) are considered performed upon delivery; the contract remains in force for its effects (license, warranties, data).
Subscriptions can be terminated by you at any time, in accordance with §10, "Renewal and cancellation".
Termination for breach. Either party may terminate the contract if the other seriously breaches its obligations and does not remedy the breach within 15 days of written notice.
What happens to the website and the data. The published website is yours (§8, "Yours") - if it's hosted with you, its files are already with you. If the hosting was with us and you leave, we hand over to you, on request: the website files and the structured content from the admin panel (the service catalog, opening hours, team and the other data you entered), in a common spreadsheet format. We hand over the modules' data in the format provided by each module. Then we delete them from our systems in accordance with the Privacy Notice and the DPA. We don't hold the website "hostage" - ever.

17. Changes to the terms

We may update these Terms (new services, legal requirements, clarifications). Each version has a number and date, shown at the bottom of the page.
For existing clients, significant changes are announced at least 30 days in advance, at the contact email. If they don't suit you, you can terminate the affected services before the new version applies to you; continuing to use them after that date means accepting the new version.
Orders already placed remain governed by the version accepted at the time of the order - that's why we keep proof of the version (§4, "Proof"). For ongoing services, a new version applies to you through the mechanism in the previous point - notice plus continued use - without a new checkbox: the recorded proof remains that of your initial acceptance.

18. Governing law and disputes

The contract is governed by Romanian law.
If something isn't working, write to us first at contact@webid.ro - we solve most problems directly, without any proceedings.
Disputes not settled amicably are resolved by the competent courts at our registered office - except where you contracted as a consumer, in which case the jurisdiction rules provided by law in your favor apply.
If, despite §3, "Who we serve", it were established that you contracted as a consumer, you may also contact ANPC (the National Authority for Consumer Protection) or the ADR (alternative dispute resolution) entities - information at anpc.ro/sal. (The European ODR platform was closed on July 20, 2025 - it no longer exists.)
Language of the contract. This document was drafted in Romanian. This English version is a translation provided for convenience; in case of any discrepancy, the Romanian version prevails.

19. Contact and identification

FAMILIA TASE SRL (the WebID brand)
Str. Erou Chivu Dumitru nr. 27, VILA 2, Voluntari, Ilfov County, 077190, Romania
CUI (tax ID): RO41641665 · Trade Register No.: J40/12194/2019
Email: contact@webid.ro · Phone: +40 770 618 344

Version 1.37 - draft of September 27, 2026. The version history will be shown here after the first publication.